mediaScribe - contact center call recording

xc5

Call recording is an important part of any communication with its customers, suppliers, distributors or partners over the telephone.

mediaScibe is a comprehensive call recording solution that enables you to record all inbound and outbound calls for your organisation. Developed and supported by designcom, mediaScribe is a cost effective and scalable call recording solution that provides advanced call recording capabilities to put you in control of your most prolific communication medium.

  • SIP and TDM recording: SIP and ISDN recording monitor for new generation and older PABXs
  • Increase customer & employee satisfaction: aid employee training and telephone etiquette
  • Verbal contract: establish a contract between you and your client
  • Sales and marketing data: study recording to confirm the marketing method was spot on!

Recordings

  • Fully searchable storage facility
  • Recording can be located by Origin or Destination number, date and/or time
  • Recording can be attached to individual customer accounts
  • Recordings can be emailed directly from mediaScribe
  • File type selectable between WAV and MP3
  • Part recording of a call with start and stop functionality(On Demand recording)

Management

  • Email notification of server capacity levels
  • Automatic forwarding to an FTP account
  • Daily reports by campaign

User interface

  • Online interface to access call recordings directly from PC or mobile
  • Allocation of individual security levels as required
  • Slow down or speed up audio functionality


If you have any questions about XC5, please send us a note.